Delivery Area & Policies
Everything on this page is how we actually operate. If something you need isn't covered here, contact us and Julie will answer personally.
Our Delivery Zone
We hand-deliver to University of Michigan students in Ann Arbor. Our zone is bounded by four roads:
- North Boundary: E. Huron Street. Orders north of Huron Street are outside our zone.
- South Boundary: Packard Street. Orders south of Packard Street are outside our zone.
- West Boundary: S. State Street. Orders west of State Street entering downtown are outside our zone.
- East Boundary: Oxford Road / Washtenaw Avenue. Orders east of this intersection are outside our zone.
Within that area we also deliver to the central high-rises (Six11, Landmark, Hub Ann Arbor and Vic Village on E. Washington, S. University and S. Forest), Greek Row chapter houses (Hill St, Washtenaw, Oxford Rd and Cambridge Rd), and off-campus student rentals on Oakland, Tappan, Greenwood and Prospect, the block grid between Hill and Packard.
Buildings We Deliver To
These are the residences you can pick from when you order.
North Campus
- Bursley Hall
- Baits Hall II
- Northwood Apartments I and II
Central Campus and Neighboring Areas
- South Quadrangle
- West Quadrangle & Cambridge House
- East Quadrangle
- Martha Cook Building
- Fletcher Hall
- Alice Lloyd Hall
- Couzens Hall
- Mary Markley Hall
- Mosher-Jordan Hall
- Stockwell Hall
- North Quadrangle Residential and Academic Complex
- Oxford Houses
- Wolverine Village
- Betsy Barbour House & Helen Newberry Residence
Central Campus High-Rises
- Six11
- Landmark
- Hub Ann Arbor
- Vic Village
Somewhere else inside the boundaries above? Choose "Other address in the delivery area" when you order and type the address in.
September Delivery Dates and Cut-Offs
Julie hand-delivers every box herself, so we deliver on set dates rather than every day. You pick the date you want when you order.
Order by September 12th, for delivery September 20th.
You choose your delivery date on the product page. Once a cut-off passes, that date stops appearing as an option.
We do not deliver on Michigan home football Saturdays. Those dates are blocked out.
These dates are for the Welcome Box, for the start of the school year. The Finals Survival Kit will run on its own set dates, announced when it opens. The Birthday and Holiday boxes are different: you pick whatever date suits, and Julie confirms it with you.
If you need a box for a particular day or occasion, get in touch. We are just getting started and Julie will do her best to make it work.
On Delivery Day
We deliver the box by hand to your student's residence. We ask for their phone number when you order so we can let them know we're on the way.
If the student is unavailable to receive the package day of delivery, it will be left at the front desk of the dorm/residence or designated package delivery area.
Delivery is included in the price of every box. There is no shipping charge at checkout. The local gift card add-on carries a $5 concierge fee, shown before you check out.
Allergens
Our boxes are filled with food from a lot of different Michigan makers, and the exact line-up varies with what each maker has in stock. Boxes include items containing peanuts, tree nuts, milk, wheat, egg and soy, among others.
Every box is packed by hand alongside those items, so we cannot guarantee that any box is free from a particular allergen, and we cannot rule out cross-contact between items.
Each product inside carries its maker's own allergen labelling, and that packaging is the authority on what is in it. Please read it.
If your student has a serious allergy, get in touch before you order at dormdasha2@gmail.com and Julie will go through exactly what is going in the box with you. There is also an allergies and notes field on the product page, and we work around what you tell us there.
Changes, Cancellations and Refunds
Changing or cancelling an order. You can change or cancel any order free of charge up to that delivery date's order cutoff (September 12th for September 20th delivery). Just contact us with your order number and we'll refund you in full.
After the cutoff we have already bought the food and packed your box by hand, so orders can no longer be cancelled or refunded. We can still update the gift message, the student's name, the building or the room number right up until delivery day. Just ask.
Substitutions. Every item is sourced from small Michigan makers, so now and then something is unavailable. If that happens we substitute an item of equal or greater value from the same maker or a comparable Michigan one, and if you picked a specific flavour we choose the closest match. The price does not change. If a substitution matters to you, tell us in the notes field and we'll call you first.
If something arrives damaged or wrong. Contact us within 7 days of delivery with a photo and we'll replace the affected item or refund it, your choice.
Food safety. For health reasons we cannot accept returns of food items once a box has been delivered.
If your student isn't there. A box left at the front desk or the designated package area counts as delivered. If a building refuses the delivery, we'll bring it back and contact you to arrange another day at no extra charge.
Gift cards. Once we've bought a local gift card it can't be refunded, and the $5 concierge fee is non-refundable at that point. The card itself is subject to the terms of the business that issued it.
Need something else?
Questions about an order, a change, or an address we haven't listed? Email us at dormdasha2@gmail.com. We're a small, local business, and every message is read personally by Julie.